Privacy Policy
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).
- ✓ Full compliance with the 13 Australian Privacy Principles (APPs).
- ✓ Automatic Phone Number Masking to protect contact numbers from automated spam scrapers.
- ✓ Encrypted Australian data hosting with strict role-based access control.
- ✓ Right to access, correct, or request deletion of your personal information at any time.
1. Our Commitment to Your Privacy
OmniCity Australia ("we", "us", "our") is dedicated to safeguarding the personal information of all visitors, registered members, and business partners. This Privacy Policy sets out how we collect, store, utilize, and protect your information in strict adherence to the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) established by the Office of the Australian Information Commissioner (OAIC).
2. Personal Information We Collect
Depending on how you interact with our platform, we may collect the following types of information:
- Account Details: Full name, email address, password hash, and suburb/postcode.
- Business & Provider Information: Australian Business Number (ABN), company name, trading address, phone numbers, state licensing credentials, and business descriptions.
- Transactional Data: Payment histories, invoice records, voucher purchases, and billing addresses processed securely via PCI-DSS compliant gateways (Stripe / Apple Pay / Google Pay).
- Technical & Usage Data: IP address, device type, browser user-agent, geolocation (with your consent), and clickstream activity.
3. How We Use Your Information
We collect and process your personal information strictly for legitimate operational purposes, including:
- Enabling you to search, contact, book, or transact with local Australian businesses.
- Verifying the authenticity of business profiles against the Australian Business Register (ABR).
- Generating digital event tickets, booking confirmations, and tax invoices.
- Preventing fraudulent reviews, bot attacks, and automated content scraping.
- Sending important service updates, security notifications, and optional newsletters (with instant 1-click unsubscribe).
4. Built-in Phone Privacy Masking Technology
To safeguard our business owners and individual sellers from abusive web scrapers and overseas telemarketing robocalls, our system automatically masks contact numbers displayed on public pages (e.g. +61 412 ••• •••). Genuine customers can reveal contact details through authenticated click-to-call triggers protected by rate limiting and anti-bot verification.
5. Data Storage, Security & Australian Hosting
Your personal information is stored on enterprise-grade servers located in secure Australian data centres (Sydney & Melbourne). We implement multi-layered security controls including SSL/TLS 256-bit encryption in transit, AES-256 encryption at rest, regular vulnerability scanning, and strict role-based employee access.
6. Disclosure to Third Parties
We do not sell, rent, or trade your personal information to third-party marketing brokers. Information is only disclosed to:
- Verified service providers and sellers you explicitly choose to contact or transact with.
- Trusted Australian cloud and payment infrastructure partners under strict confidentiality agreements.
- Law enforcement or regulatory authorities when compelled by valid Australian legal processes or court orders.
7. Your Rights: Access, Correction & Deletion
Under APPs 12 and 13, you have the right to request access to any personal information we hold about you and request corrections if inaccurate. You may also request permanent deletion of your account and associated data by emailing our Data Protection Officer.
8. Contact Our Privacy Officer
If you have any questions, feedback, or complaints regarding our privacy practices, please contact:
Privacy Officer — OmniCity Australia
Email: privacy@omnicity.com.au
Address: Sydney NSW 2000, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
This legal agreement is governed under the laws of New South Wales and the Commonwealth of Australia. All rights reserved.